F.A.Q.
I'm enrolled in a class with live feedback, what if I can't join the live? Since many students enrolling in the classes with live feedback will be in different time zones, all homework review sessions are recorded and added to the class video list for later viewing. If you are unable to attend live and wish to ask your instructor a question about your work, that may be included with your homework and your instructor will answer it during the class. Recordings are a courtesy for those in different time zones and are not setup to be (nor intended to be) downloaded.
How long will I have access to the class recordings? You will have lifetime access to the lesson videos, and the homework review recordings will be available until the start of the following seasonal classes (about 4 weeks after the class concludes).
How many students are there per class? There are no limits of students for the self-study courses but we do limit classes with live feedback at 15 students in order to have enough time to review all the homework and keep a good teacher to student ratio.
Can I take multiple classes at the same time? You can certainly take on as many self-study courses as you want but we recommend students who are taking classes with feedback to only take one at a time so they can fully focus on that subject and not get overwhelmed from the amount of combined homework.
Do you offer certificates of completion? We do not offer certificates of completion and classes are non-accredited.
Can I receive an invoice/receipt for my purchase? The system will automatically email you an invoice/receipt on completion of a purchase. We do not provide customized versions on request as the system automatically generates them based on the information provided during checkout.
Do you offer installment or monthly payment plans? We do not currently offer installment options.
In a live class, can I send in my homework the next week if I miss a lesson? Students receiving live feedback can submit previous week homework a following week but there is no guarantee it will receive a review as it will based on time allowance. To guarantee a review, send in homework within 12 hours of the next class.
Will students with live feedback receive a paintover every week? Paintovers will be common but not guaranteed. Some reviews greatly benefit from a paintover example while others do not require it. Additionally, to increase the odds of receiving a paintover, send in your homework early so we have time to look over it and prep for the class.
What do I need for a course? You will need fast enough internet for HD video streaming through Zoom, digital painting program (Clint and Diana will be using Photoshop), and stylus drawing pad. If joining a class with live feedback, we recommend also having a microphone and webcam. Students are encouraged to have their webcams on during class to improve interaction but it is not required.
How do I know what class is right for me? Our classes are categorized as Foundational, Intermediate, or Advanced, and a description of those tiers can be found on the Tiers of Difficulty page. You are also free to email us (clint@swatchesacademy.com or diana@swatchesacademy.com) with a link to your work online or attach some examples of your work, and we'd be happy to look over your work and make a suggestion. Note, if we feel that a student does not yet have the skills needed to meet class requirements we reserve the right to cancel the registration for classes with live feedback with full refund and will provide alternative education suggestions.
How often do you run classes with feedback? We run classes seasonally: Spring classes start in April, Summer in early July, Fall in the beginning of October, and Winter classes start early January.
Do you offer refunds on the classes? We do not offer refunds on the recorded self-study courses. For classes with homework feedback; if you cancel anytime before registration ends you will receive a 50% refund as you will retain access to the lessons and files. No refunds are offered for classes with homework feedback after the registration closes.
I have a question that's not listed here, how can I contact you? Email your question to Clint at clint@swatchesacademy.com