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F.A.Q.

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What if I can't join the live teaching?

We are aware that our students will be in many different time zones so all classes will be recorded and posted in a password-protected showcase on Vimeo for students to watch online if they are unable to join the class live. If you are unable to attend live and wish to ask your instructor a question about your work, that may be included with your homework and your instructor will answer it during the class.

How long will I have access to the class recordings?

You will be able to view the class recordings up to two weeks after the last lesson.

How many students are there per class?

We limit each class at 15 students in order to have enough time to review all the homework and keep a good teacher to student ratio.

Can I take multiple classes at the same time?

We recommend students taking one class at a time so they can fully focus on that subject, and not get overwhelmed from the amount of combined homework.

Do you offer certificates of completion?

We would be happy to provide a digital certificate of completion on request to any student who completes all lessons and assignments on time. Note, classes are non-accredited.

Do you offer installment or monthly payment plans?

As these are only 8-week classes, full payment is required at time of enrollment.

Can I send in my homework the next week if I miss the previous week?

You can submit previous week homework a following week but there is no guarantee it will receive a review as it will based on time allowance. To guarantee a review, send in homework by midnight the day before class.

Will I receive a paintover every week?

Paintovers will be common but not guaranteed. Some reviews greatly benefit from a paintover example while others do not require it. Additionally, to increase the odds of receiving a paintover, send in your homework early so we have time to look over it and prep for the class.

What do I need for class?

You will need fast enough internet for HD video streaming through Zoom, digital painting program (Clint and Diana will be using Photoshop), stylus drawing pad, microphone, and a webcam. Students are encouraged to have their webcams on during class to improve the teacher-student interaction but it is not required.

How do I know what class is right for me?

Our classes are categorized as Foundational, Intermediate, or Advanced, and a description of those tiers can be found on the Tiers of Difficulty page. You are also free to email us (clint@swatchesacademy.com or diana@swatchesacademy.com) with a link to your work online or attach some examples of your work, and we'd be happy to look over your work and make a suggestion. Note, if we feel that a student does not yet have the skills needed to meet class requirements then we reserve the right to cancel the registration with full refund and will provide alternative education suggestions.

What will I receive when I enroll in a class?

You will receive a PDF with class information that will include the schedule, link to the Zoom lesson meetings, link to the Vimeo showcase to watch the recorded lessons, link to the homework upload folder, link to the class Dropbox folder, and information about your private class Discord room on the Swatches server. Be sure and download the PDF, the link to download it will expire after one month.

I can't make the current classes, will you offer more in the future?

Yes, we are planning to offer seasonal terms of classes though the line up of class subjects may change.

Do you offer refunds on the classes?

If you leave anytime before the second lesson you will receive a full refund minus a $50 fee to cover the time to update all the passwords and links. If you leave between the second and third lessons, you will receive a 50% class refund. No refunds are offered after the third lesson.

I have a question that's not listed here, how can I contact you?

You may reach Clint at clint@swatchesacademy.com and Diana at diana@swatchesacademy.com

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